Your Privacy Matters

1. Who We Are

T5 Environmental provides roll-off dumpster rentals across Nashville and the surrounding Davidson-area communities. Our office is at 1508 Naples Avenue, Nashville, TN 37207. When this policy says “we,” “us,” or “our,” that’s who we mean. When it says “you,” that’s anyone who contacts us or uses our website.

2. Information We Collect

Information you give us

When you reach out for a quote, book a dumpster, or send a message, you share things like:

• Your name and contact details — phone number and email address.
• Your service location — the drop-off address or ZIP code where the dumpster goes.
• Project details — the size you need, your timeline, and anything you tell us about the job.
• Payment information — handled through our booking platform’s secure payment processor. We don’t store full card numbers ourselves.

Information we collect automatically

Like most websites, ours collects some technical information when you visit, such as your device and browser type, your general location, and the pages you look at. This comes through cookies and analytics tools and helps us keep the site working and useful.

3. How We Use Your Information

We use what we collect to run the business and serve you well:

• Quote your job, schedule delivery, and arrange pickup.
• Reach you about your rental, including confirmations and any changes.
• Take and process payment for your service.
• Answer your questions and provide support.
• Keep the website running, secure, and easy to use.
• Meet our tax, accounting, and legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share it only when it’s needed to do the job or follow the law:

• Service providers — trusted companies that help us operate, like our booking platform, payment processor, and website analytics. They may only use your information to do work for us.
• Legal reasons — if we’re required to by law, a court order, or to protect our rights, safety, or property.
• Business transfers — if the business is ever sold or reorganized, customer information may transfer as part of that deal.

5. Cookies & Tracking

Cookies are small files your browser stores. We use them to remember your preferences, understand how the site is used, and improve it over time. You can block or delete cookies in your browser settings, though a few parts of the site may not work as smoothly if you do.

6. Third-Party Services

Some parts of our site rely on outside tools. Our online booking and customer portal run on a third-party rental platform, payments are handled by that platform’s payment processor, and we use website analytics to measure traffic. These providers handle your information under their own privacy policies, and we encourage you to review them.

7. Data Security

We use reasonable measures to protect the information you share with us. That said, no method of sending or storing data online is completely secure, so we can’t promise absolute security. If you have concerns about your information, call or email us and we’ll help.

8. How Long We Keep It

We keep your information only as long as we need it to provide service, run the business, and meet legal and tax requirements. When we no longer need it, we take steps to delete or de-identify it.

9. Your Choices & Rights

You’re in control of your information. At any time you can:

• Ask what personal information we have about you.
• Ask us to correct anything that’s wrong.
• Ask us to delete your information, where we’re able to.
• Opt out of marketing messages — though we may still contact you about an active rental.

To make a request, just reach out using the details below.

10. Tennessee Residents

Under the Tennessee Information Protection Act, Tennessee residents have rights over their personal information, including the right to access it, correct it, delete it, get a copy, and opt out of targeted advertising or any “sale” of personal data. We do not sell personal information. To exercise any of these rights, contact us using the information below, and we won’t treat you differently for asking.

11. Children’s Privacy

Our website and services are meant for adults arranging dumpster rentals. We don’t knowingly collect information from children under 13. If you believe a child has given us their information, contact us and we’ll remove it.

12. Changes to This Policy

We may update this policy as the business grows or the law changes. When we do, we’ll post the new version here with an updated date at the top. Big changes will be made clear.

13. Contact Us

Questions about your privacy or this policy? Reach out anytime — you’ll talk to the people who actually run T5.